Orders
How can I place an order?
Shopping at the Dois Marias online store is simple.
Just select the desired products, add them to the shopping cart, provide billing and delivery details, choose the payment method, and confirm the order.
After payment validation, you will receive a confirmation email.
Can I buy without creating an account?
Yes. (Confirm it's operational)
You can make purchases as a guest.
However, by creating an account, you will have access to your order history, address management, and a faster purchasing process for future acquisitions.
Can I change or cancel an order?
If the order has not yet been dispatched, we will make every effort to process the requested change or cancellation.
For this purpose, please contact us as soon as possible via:
📧 geral@doismarias.pt
Payments
What payment methods do you accept?
Currently, you can pay via:
- Credit Card
- Debit Card
- Multibanco Reference
- Bank Transfer
All payments are processed through secure platforms.
Are the prices shown inclusive of VAT?
Yes.
All prices shown in the online store include VAT at the current legal rate, unless expressly stated otherwise.
Are the clothes safe for babies with sensitive skin or eczema?
Yes, all pieces are hypoallergenic and free from harsh chemicals, perfect for babies with sensitive skin or conditions like eczema.
Can I request an invoice with a tax identification number (NIF)?
Yes.
During the purchase process, you can indicate the Tax Identification Number (NIF) you wish to have included on the invoice.
Deliveries
Which countries do you deliver to?
Currently, we deliver to:
- Mainland Portugal;
- Azores;
- Madeira;
- Peninsular Spain;
We intend to progressively expand distribution to new international markets.
How long does delivery take?
Average delivery times are:
Mainland Portugal
2 to 5 business days
Azores and Madeira
5 to 15 business days
Peninsular Spain
3 to 7 business days
These times may change during periods of higher demand.
Can I track my order?
Whenever technically possible, you will receive shipping information that will allow you to track the delivery status.
Can I specify a delivery address different from the billing address?
Yes.
During the purchase process, you can specify different addresses for billing and delivery.
Can I send an order as a gift?
Yes.
Simply provide the address of the person who will receive the order.
In the future, additional gift wrapping and personalized message services may be available.
Products
Can wines contain sediment?
Yes.
Wine is a natural product.
During its evolution, sediments or tartrate crystals may form.
These characteristics are perfectly natural and do not constitute product defects.
Why are there differences between vintages?
Each vintage reflects the natural conditions of its respective wine year.
Temperature, precipitation, and maturation naturally influence the wine's profile.
It is precisely this authenticity that we value.
What is the ideal serving temperature for wines?
As a reference:
Whites
8 ºC to 10 ºC
Rosés
10 ºC to 12 ºC
Reds
16 ºC to 18 ºC
Some wines may benefit from slight adjustments depending on their profile.
How should I store a bottle?
We recommend:
- cool place;
- absence of direct light;
- stable temperature;
- moderate humidity;
- bottles with natural cork stored horizontally.
How should I store wine after opening?
After opening, it is recommended to:
- use a vacuum pump or equivalent system;
- keep the bottle refrigerated;
- preferably consume within the following days.
Can wines contain sulfites?
Yes.
As is common in wine production, our wines may contain sulfites.
This information is indicated on the respective label.
Returns
Can I return an order?
Yes.
Under legal terms, you have 14 days to exercise your right of free withdrawal.
Please consult the Exchange and Return Policy to learn all the conditions.
Who bears the costs of the return?
It depends on the reason.
If the return results from an error by Dois Marias or a product damaged during transport, the respective costs will be borne by the company.
In other cases, the legislation in force and the General Terms and Conditions of Sale will apply.
How long does a refund take?
After receipt and validation of the returned products, the refund will be made under the legally established terms.
Whenever possible, the same payment method will be used.
Dois Marias Club
How can I receive news from Dois Marias?
Just subscribe to the Dois Marias Club through the form on the website.
You will receive information about:
- new vintages;
- events;
- tastings;
- exclusive content;
- behind-the-scenes of the vineyard and winery.
Can I cancel my subscription?
Yes.
All communications include a link for automatic subscription cancellation. (Please confirm this procedure)
You can also contact us via:
📧 geral@doismarias.pt
Contact
How can I contact Dois Marias?
📧 geral@doismarias.pt
We will respond as soon as possible.
Responsible Consumption
Who can buy wine from the online store?
The sale of alcoholic beverages is exclusively for individuals of legal age for their purchase and consumption.
By placing an order, the customer declares to be at least 18 years old, or the legally required age in their respective country.
